Question 1

What products do you supply?

Accepted Answer

We are able to source both genuine and aftermarket parts for multiple manufacturers, call us or email us on partsales@wgilder.co.uk(mailto:partsales@wgilder.co.uk?subject=FAQs - Parts Enquiry)

Question 2

How do I pay?

Accepted Answer

We can accept credit and debit cards, bank transfers and PayPal.  Any additional fees using these payment methods must be met by the customer.

Question 3

When can I expect to see my order?

Accepted Answer

For domestic shipments, providing the parts are in stock we would expect to ship the parts within 24 hours*.  For items that need to be placed on back order we will confirm a delivery schedule with the supplier and relay this information to you.
* Delivery time will depend on the customer having a credit account, cleared funds in our bank account and destination.

Question 4

Are you able to fit a part for me?

Accepted Answer

We have a team of mobile technicians operating around the UK who may be able to assist, call us to discuss your requirements and we will do all we can to help.

Question 5

Can you ship directly to my customer?

Accepted Answer

Yes. We can send a parcel directly to your customer. We can send the order without paperwork and email you the invoice as normal.

Question 6

I received my item damaged in transit, now what?"

Accepted Answer

If you received a part that has been damaged in transit, you must immediately notify us on partsales@wgilder.co.uk (mailto:partsales@wgilder.co.uk?subject=Damaged in transit - photos)and provide any photos of the damaged product. 
See our returns policy.(javascript:void(0))

Call Chris 07540 685 359

FAQ

Call Chris 07540 685 359

For any queries, please don't hesitate to give us a call.

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